Frequently Asked Questions

Services

How Do I?…

Place my account on Vacation Hold?

For your convenience, Pro Disposal & Recycling offers a Vacation Hold; to qualify for a credit, the service must be on hold for a period of 2 weeks or more. Simply call our office and tell one of our customer service representatives the dates you would like to put a hold on your trash/recycling service.

Have my service reactivated if it has been stopped?

You will be reactivated after the last week of the hold period.

Add or subtract services?

To add or subtract any of our services, please contact our office at (303)791-3827 or fill out a customer inquiry form on our website and a customer service representative will contact you.

Billing/Account Questions

Why does my first bill have a proration period?

If you start service mid-month your first invoice may reflect charges for services already received. (Pro Disposal & Recycling invoices in advance of pick-up.)

Trimester Billing (4 Months)

Please be aware that Pro Disposal & Recycling bills on a yearly or trimester (once every 4 months) schedule, which is different than most other Trash/Recycling service providers. We do this so our customers have fewer payments per year.

I have questions about the charges on my bill. Who can help?

One of our Customer Service Representatives would be happy to answer any questions you have regarding the fees on your bill. Please call our office at (303) 791-3827 or complete an online inquiry form and a Customer Service Representative will contact you within 24 hours to address your concern.

Refund Request Administrative Charge

When service is discontinued for whatever reason, a $20 administrative fee will be assessed to process the refund for trimester payments. Because annual payments are discounted with the intent of a full year of service, the administrative fee is $35.00

Report a Problem

We take pride in providing the best service possible. If the roads are open, safe for our employees and the public, then we’ll be there to pick up your trash/recycling. Be sure to have your trash & recycling in front of your house at 7:00 a.m. on your pickup day.

Pro Disposal & Recycling’s Missed Pickup Policy

If it is before 10 a.m., our driver will knock on the door as a courtesy reminder.

A door hanger or sticker will be left acknowledging we were there, but that no trash was out curbside. Pro Disposal & Recycling may charge a same day $25.00 “Go-Back” fee if we were unable to pick-up because trash/recycling was not curbside at the scheduled time. $75.00 for other than scheduled service day.

Inclement Weather

We are fortunate to live in a wonderful area that experiences the four seasons. At times, in our judgement, weather will make it unsafe to operate. If this occurs, we will attempt to service the following day, weather permitting. At times, it may be necessary to delay pick-up to the following week. If this occurs, we ask that you bag up your extra trash and we will pick-up on your next service. Up to three one week delays in service due to weather is factored into our service price. Please check our website for current service status.

Price Adjustments

The cost of providing reliable and safe service increases over time. The many factors include increased, landfill, benefits, insurance, truck maintenance and labor costs. Greater congestion on the roads, increased regulatory requirements as well as reduction in recycling values,

Schedule Questions

Will my service be interrupted on the upcoming holiday?

Pro Disposal & Recycling trucks operate Monday- Friday, We do observe a few holidays throughout the year. On the week’s where an observed holiday occurs on a weekday, service will be delayed one day on the day of the holiday and the days following. Please review our holiday schedule for holiday specific information. Holiday Schedule

How do I schedule for a Special Item Pickup?

For a small additional fee, Pro Disposal & Recycling will pick up unwanted items taking up space at your home. Please call our office 24 hours in advance at (303) 791-3827 or complete an online inquiry form and a Customer Service Representative will contact you within 24 hours to schedule your Special Item pickup. Please see our Helpful Facts page for a list of common items and costs.

What if I forget to schedule my pickup?

Pro Disposal & Recycling‘s policy is to take any items (within reason) to ensure a clean community. Our drivers will take most items left curbside and leave a notice at the residence that the pickup will be added to their account and invoiced accordingly.

What Items or Materials cannot be collected by Pro Disposal & Recycling?

Overweight Bags/Cans

The maximum weight of a can or bag is 40lbs. If a bag or can is overweight, it will be tagged as overweight. Normal return charges will apply if asked to return sooner than next pick-up schedule. Can/ bag weight will need to be reduced to 40lbs or less.

Hazardous Materials

Many household items may be harmful to you, your family, animals, and the environment if disposed of improperly. Hazardous items should never be thrown in the trash, poured down the drain or storm sewer, left at the curb, or left in your alley.

For more information please refer to denvergov.org

Electronic Materials

As of July 1, 2013, in accordance with Colorados Electronic Recycling Jobs Act (SB 12-133, 4/20/12), which bans the disposal of electronic waste in Colorado landfills, Pro Disposal & Recycling can no longer accept electronic devices in the trash. However, there are many options for electronic recycling! Please refer to the City of Denver regulations on this. http://www.denvergov.org/trashrecycling/TrashandRecycling/Recycling/ElectronicsRecycling/tabid/438347/Default.aspx

Please check back on this matter as Pro Disposal & Recycling is looking into electronic recycling events!

General Items NOT Accepted by Pro Disposal & Recycling.

Oils, paints, chemicals, gasoline or batteries, any hazardous or bio-hazardous waste products such as needles and syringes, ceramics or pyrex containers, and no windshield glass.

Construction materials including mass amounts of dirt, sod, rock, cement, brick, shingles.